Terms and Conditions

IBOS LEGAL — Terms and Conditions

These Terms and Conditions govern access to, registration for, engagement with, and use of the specialized SaaS platform for lawyers and law firms, hereinafter "IBOS LEGAL," owned by SSSPL CARIBE, S.R.L.

By creating an account, accessing, browsing, engaging, or using the Platform, the user declares that they have read, understood, and fully accepted these Terms, as well as the Privacy Policy, the Data Processing Agreement, the technical annexes, and any other applicable additional conditions.

1. Definitions

For purposes of these Terms, the following terms shall have the meaning indicated below:

• User: a natural or legal person who accesses, engages, or uses the Platform.
• Account: a profile enabled for access to the Service.
• User Content: information, documents, files, data, images, writings, records, communications, and any other material uploaded by the User.

2. Purpose of the service

The Platform is a software-as-a-service (SaaS) designed to support the administrative, documentary, operational, and activity-tracking management of lawyers, law firms, legal departments, and authorized personnel.

SSSPL CARIBE, SRL may modify, expand, reduce, or discontinue features at any time, without incurring liability, provided it acts in good faith and in accordance with its commercial and technical policies.

3. Acceptance and capacity

Access to or use of the Service implies full, express, and irrevocable acceptance of these Terms. If the User does not accept these conditions, in whole or in part, they must refrain from accessing or using the Platform.

When the User acts on behalf of a company, firm, practice, office, or any other entity, they declare and warrant that they have sufficient authority to bind said entity. Otherwise, they shall be personally liable for any use, engagement, or damage arising therefrom.

4. Eligibility and professional use

The Platform is intended primarily for legal professionals, law firms, in-house legal teams, and authorized support staff. SSSPL CARIBE, SRL reserves the right to accept, reject, suspend, or cancel registrations at its sole discretion, based on criteria of security, compliance, operational risk, commercial capacity, or protection of the Service.

The User undertakes to provide accurate, complete, current, and verifiable information. SSSPL CARIBE, SRL is not obligated to verify the authenticity, legality, or sufficiency of the information provided by the User.

5. Account, credentials, and security

The User is solely responsible for:

• Maintaining the confidentiality of their credentials.
• Restricting access to unauthorized persons.
• Configuring internal levels of permissions and access.
• Supervising the activity of their users, employees, associates, and collaborators.
• Reporting security incidents immediately.

SSSPL CARIBE, S.R.L. may, but is not obligated to, implement additional authentication mechanisms, activity monitoring, preventive blocking, or access verification. Any failure by the User to safeguard credentials, devices, or access shall be their exclusive responsibility.

5.1. Basic Plan — USD 49 per month

The Basic Plan allows for up to three (3) authorized users and includes:

• System administration, including users, roles, permissions, security, and auditing.
• Client management, including registration, contacts, and history.
• Case management, including cases, tracking, tasks, deadlines, and responsible parties.
• Agenda and calendar, including appointments, hearings, meetings, and reminders.
• Document management, including storage, organization, search, and signing of documents.
• Integrations available with the Judiciary's API, email, digital signature, and compatible external systems.
• Artificial intelligence features for process assistance, document analysis, intelligent search, and assistance in drafting legal documents.
• Up to 15 GB of storage, equivalent to approximately 20,000 documents, depending on file size and format.

5.2. Intermediate Plan — USD 199 per month

The Intermediate Plan allows for up to ten (10) authorized users and includes all features of the Basic Plan, plus:

• Time tracking, including time entries, productivity, and billable hours.
• Expense tracking, including authorization and tracking of resources assigned to a case.
• Mobile application for messaging and remote management, when available.
• Reports and analytics, including dashboards, indicators, and advanced reports.
• Up to 50 GB of storage, equivalent to approximately 80,000 documents, depending on file size and format.

5.3. Complete Plan — starting at USD 399 per month

The Complete Plan allows for the contracting of a number of users and resources determined according to the Client's needs and the corresponding commercial proposal.

The Complete Plan includes the features of the previous plans and, additionally:

• System administration, including users, roles, permissions, security, and auditing.
• Client management, including registration, contacts, and history.
• Case management, including cases, tracking, tasks, deadlines, and responsible parties.
• Agenda and calendar, including appointments, hearings, meetings, and reminders.
• Document management, including storage, organization, search, and signing of documents.
• Time tracking, including time entries, productivity, and billable hours.
• Mobile application for messaging and remote management, when available.
• Billing and accounting, including invoicing, payments, accounts, and financial management.
• Human resources, including employee management, payroll, attendance, and vacation.
• Reports and analytics, including dashboards, indicators, and advanced reports.
• Integrations with the Judiciary's API, email, digital signature, and compatible external systems.
• Artificial intelligence features for process assistance, document analysis, intelligent search, and assistance in drafting legal documents.
• Collections management.

The final price of the Complete Plan will be established through a commercial proposal, taking into consideration, among other factors, the number of users, storage, additional features, volume of operations, integrations, customizations, and services required.

6. License to use

Subject to compliance with these Terms and payment of applicable fees, SSSPL CARIBE, SRL grants the User a limited, non-exclusive, revocable, non-transferable, and non-sublicensable license to use the Platform during the term of their subscription or authorization.

The license does not entail the transfer of intellectual property, industrial property, know-how, trade secrets, or rights over the source code, architecture, databases, interfaces, manuals, documentation, or derivative developments.

7. Usage restrictions

The User is strictly prohibited, directly or indirectly, from:

• Using the Platform for unlawful, fraudulent, defamatory, abusive purposes, or purposes contrary to morality, public order, or good customs.
• Introducing malware, malicious scripts, bots, ransomware, or any harmful code.
• Attempting to breach, circumvent, or disable security, authentication, or access control measures.
• Performing reverse engineering, decompilation, disassembly, or code extraction.
• Copying, reselling, sublicensing, distributing, or commercially exploiting the Platform.
• Accessing or attempting to access third-party data without authorization.
• Massively extracting information through scraping, automation, or unauthorized means.
• Interfering with the performance, availability, or integrity of the Service.
• Using the Platform to store illegal, infringing content or content that violates third-party rights.
• Sharing licenses, accounts, or credentials outside authorized parameters.

SSSPL CARIBE, S.R.L. may adopt technical or contractual measures to prevent such conduct, including immediate suspension, functional limitation, or termination of the Service.

8. User Content

The User retains, to the extent applicable, ownership of their User Content. However, by uploading or storing content on the Platform, they grant SSSPL CARIBE, S.R.L. the authority, to the extent necessary and for the duration of the Service and applicable technical retention, to host, process, copy, transmit, back up, display, index, technologically adapt, and maintain said content for the sole purpose of providing, protecting, operating, improving, and supporting the Service.

The User declares and warrants that they hold all rights, consents, authorizations, and legitimacy necessary to upload and use the User Content on the Platform.

SSSPL CARIBE, S.R.L. shall not be liable for the legality, veracity, completeness, authenticity, lawfulness, or accuracy of the User Content or the use of the Artificial Intelligence application.

9. Confidentiality, professional secrecy, and sensitive data

The User acknowledges that the Platform may contain confidential, strategic, restricted, privileged information subject to professional secrecy, personal data, and potentially sensitive or highly sensitive data.

The User shall be solely responsible for:

• Determining whether certain information may be uploaded to the Platform.
• Complying with their legal, regulatory, contractual, and ethical duties.
• Ensuring the legitimacy of the processing of their clients' and third parties' data.

SSSPL CARIBE, S.R.L. assumes no duty to review uploaded content, assess its lawfulness, or classify its level of sensitivity. The Platform is a technological tool, not a fiduciary custodian, nor legal advice, nor a legal archiving service with absolute guarantees.

10. Data protection

The processing of personal data shall be governed by the Privacy Policy, the applicable agreement between the parties, and the regulations in force in the Dominican Republic.

To the extent that SSSPL CARIBE, S.R.L. acts as a technology provider, data processor, or supporting third party, it shall process data solely in accordance with the User's instructions, within the technical limits of the Service, and in accordance with its internal security and operational policies.

The User shall be solely responsible for:

• Obtaining consents or legal bases.
• Informing their clients, employees, or third parties about the processing.
• Addressing requests for access, rectification, cancellation, objection, or any other applicable right.
• Determining retention and deletion periods.
• Responding to authorities, claims, or investigations related to their data processing.

SSSPL CARIBE, S.R.L. shall not be liable for the User's breaches in matters of privacy, data protection, or professional secrecy.

11. Third-party services

The Platform may depend on external providers, including hosting, cloud, email, messaging, storage, analytics, authentication, billing, or payment gateway services.

SSSPL CARIBE, S.R.L. does not control or guarantee the availability, continuity, security, legality, or operation of such Third-Party Services. Any interruption, loss, failure, delay, or modification caused by third parties shall not be attributable to SSSPL CARIBE, S.R.L.

12. Service availability

SSSPL CARIBE, S.R.L. will endeavor to maintain reasonable continuity of service, but does not guarantee uninterrupted availability, absence of errors, universal compatibility, or that the Service is free of vulnerabilities or failures.

The Platform may be temporarily unavailable due to maintenance, updates, migrations, technical incidents, infrastructure failures, cyberattacks, internet interruptions, force majeure, unforeseeable circumstances, or events beyond SSSPL CARIBE, S.R.L.'s reasonable control.

13. Technical support

Technical support will be provided in accordance with the contracted plan, enabled channels, and operational priorities. The company does not guarantee specific response times unless expressly agreed in writing.

SSSPL CARIBE, S.R.L. may reject support requests that exceed the contractual scope, involve custom development, third-party interventions, or problems caused by the User's improper use.

14. Payments, subscriptions, and billing

When the service is paid, the User must promptly pay the applicable fees, taxes, and charges according to the contracted plan.

Unless otherwise agreed in writing:

• Subscriptions will renew automatically.
• Payments are non-refundable, non-partial, and non-prorated.
• Prices may be modified with reasonable prior notice.
• Non-payment results in immediate suspension or restriction of access.
• Any bank charges, commissions, or additional taxes shall be borne by the User, if applicable.
• SSSPL CARIBE, S.R.L. may offset balances, withhold features, or limit access while amounts remain outstanding.

15. Suspension, limitation, and termination

SSSPL CARIBE, S.R.L. may suspend, restrict, or terminate access to the service, in whole or in part, immediately or with prior notice, upon the occurrence of any of the following:

• Breach of these Terms.
• Fraudulent, abusive, or illegal use.
• Security, reputational, operational, or legal risk.
• Non-payment or default.
• Requirement of a competent authority.
• Closure, discontinuation, or evolution of the product.
• Reasonable suspicion of unauthorized use, manipulation, or violation of third-party rights.

Suspension or termination shall not give rise to any indemnification, without prejudice to the User's outstanding obligations.

16. Retention, export, and deletion of data

SSSPL CARIBE, S.R.L. may retain data for the time necessary to provide the service, comply with legal obligations, resolve disputes, conduct audits, perform backups, or protect its legitimate rights and interests.

Unless otherwise indicated in a specific plan or contract, data export may be subject to technical limits, deadlines, available formats, or additional service charges.

Following termination, SSSPL CARIBE, S.R.L. may delete or disable access to the User's data, without liability for losses resulting from the User's failure to download data in a timely manner.

17. Intellectual and industrial property

All rights to the Platform and its components belong exclusively to SSSPL CARIBE, S.R.L.

Any unauthorized use of trademarks, trade names, domains, interfaces, designs, documentation, promotional materials, or technological developments related to the Service is prohibited.

Any improvement, suggestion, idea, comment, or proposal submitted by the User may be used by SSSPL CARIBE, S.R.L. without any obligation of compensation, attribution, or recognition.

18. Updates and changes to the service

SSSPL CARIBE, S.R.L. may introduce updates, changes, corrections, new modules, technological substitutions, or removal of functions at any time, at its sole discretion.

The User accepts that certain updates may alter the appearance, functioning, compatibility, or availability of previously existing features, without this constituting a breach of contract.

19. User representations and warranties

The User represents and warrants that:

• They have the legal capacity to contract.
• They will not use the Platform for unlawful purposes.
• They hold the necessary authorizations to upload third-party data.
• They will not infringe intellectual property rights, privacy, professional secrecy, or applicable regulations.
• They will assume full responsibility for their professional, procedural, administrative, or strategic decisions.

20. Disclaimer of warranties

To the maximum extent permitted by law, SSSPL CARIBE, S.R.L. offers the Platform "as is" and "as available," without warranties of any kind, express or implied, including, without limitation:

• Warranties of merchantability.
• Fitness for a particular purpose.
• Non-infringement.
• Continuity.
• Accuracy.
• Compatibility.
• Absence of errors.
• Absence of interruptions.
• Specific results.

The User acknowledges that use of the Platform is at their own risk and that the company does not guarantee the success of their efforts, compliance with deadlines, data recovery, or the absence of operational losses.

21. Strong limitation of liability

To the maximum extent permitted by applicable law, SSSPL CARIBE, S.R.L., its partners, directors, officers, employees, contractors, affiliates, and providers shall not be liable for:

• Indirect, incidental, special, consequential, exemplary, or punitive damages.
• Loss of profits, revenue, opportunities, reputation, contracts, or clientele.
• Loss, corruption, or alteration of data.
• Costs of recovery, replacement, or reconstruction of information.
• Errors, omissions, or delays resulting from the User's entry of incorrect data.
• Connection failures, internet issues, equipment failures, or failures of third-party systems or external services.
• Interruptions due to maintenance, updates, or force majeure.
• Professional or procedural decisions made by the User based on information obtained through the Platform.

In any case, the total cumulative liability of SSSPL CARIBE, S.R.L. for any claim related to the Service shall be limited, to the maximum extent permitted by law, to the amount actually paid by the User for the Service during the three (3) months prior to the event giving rise to the claim, or to the lesser amount permitted by applicable regulations, if any.

Nothing herein shall limit liability in cases where such limitation is prohibited by applicable law and public policy.

22. Indemnification

The User agrees to defend, indemnify, and hold harmless SSSPL CARIBE, S.R.L., its shareholders, directors, employees, affiliates, and providers against any claim, penalty, loss, damage, cost, fine, expense, or lawsuit arising from:

• Improper use of the Platform by the User or their authorized personnel.
• Violation of these Terms.
• Non-compliance with laws, regulations, or professional duties.
• Infringement of third-party rights.
• Uploading or processing of data without a legal basis.
• Content introduced by the User.
• Any dispute between the User and their clients, employees, counterparties, or authorities.

23. Force majeure

SSSPL CARIBE, S.R.L. shall not be liable for delays or failures caused by events beyond its reasonable control, including, without limitation, natural disasters, fires, power failures, cyberattacks, labor disputes, government actions, wars, pandemics, telecommunications interruptions, provider failures, or any other force majeure event or unforeseeable circumstance.

24. Amendments to the Terms

SSSPL CARIBE, S.R.L. may amend these Terms at any time. The version in effect shall be the one published on the Platform or notified through available means.

Continued use of the Service after the publication of changes shall constitute acceptance of the amendments.

25. Governing law and jurisdiction

These Terms shall be governed by the laws of the Dominican Republic.

Any dispute arising from these Terms, their execution, interpretation, validity, or termination shall be submitted to the competent jurisdiction of the Dominican Republic, without prejudice to SSSPL CARIBE, S.R.L.'s right to seek injunctive, protective, or precautionary measures before the appropriate jurisdiction.

26. Severability and no waiver

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Failure by SSSPL CARIBE, S.R.L. to exercise any right or power shall not constitute a waiver of such right.